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Tournament Troubleshooting

intermediateLast updated: 1/15/2024

Common tournament issues and how to resolve them

Tournament Troubleshooting

Common tournament issues and their solutions.

Creation Issues

Tournament Not Creating

Symptoms:

  • Error when clicking "Create Tournament"
  • Tournament not appearing after creation
  • Creation form not submitting

Solutions:

  • Verify all required fields are filled
  • Check slug is unique and valid format
  • Ensure you have creation permissions
  • Try refreshing and creating again
  • Check for validation errors

Settings Not Saving

Symptoms:

  • Changes not persisting after save
  • Settings reverting to previous values
  • Save button not working

Solutions:

  • Verify all required fields are valid
  • Check for validation errors
  • Ensure you have edit permissions
  • Try saving again
  • Clear browser cache and retry

Slug Already Exists

Symptoms:

  • Error: "Slug already exists"
  • Cannot create tournament with chosen slug

Solutions:

  • Choose a different slug
  • Check if tournament already exists
  • Use more specific slug
  • Add numbers or dates to slug

Registration Issues

Registration Not Opening

Symptoms:

  • Teams cannot register
  • Registration button not appearing
  • Registration form not accessible

Solutions:

  • Verify "Registration Open" is enabled
  • Check registration deadline hasn't passed
  • Ensure tournament is not in Draft status
  • Verify tournament is visible to public
  • Check max teams limit not reached

Teams Cannot Register

Symptoms:

  • Registration form errors
  • Teams getting rejection messages
  • Registration failing validation

Solutions:

  • Check team meets all requirements
  • Verify rank requirements (if enabled)
  • Ensure Discord links (if required)
  • Check team roster is complete
  • Review error messages for details

Registration Deadline Issues

Symptoms:

  • Registration closing unexpectedly
  • Deadline not working correctly
  • Teams unable to register before deadline

Solutions:

  • Verify deadline date/time is correct
  • Check timezone settings
  • Ensure deadline is in future
  • Extend deadline if needed
  • Verify system time is correct

Match Generation Issues

Matches Not Generating

Symptoms:

  • "Generate Matches" button not working
  • No matches created after generation
  • Error during match generation

Solutions:

  • Verify teams are registered
  • Check stage configuration is complete
  • Ensure stage format is supported
  • Verify team count is sufficient
  • Check for conflicting settings
  • Try regenerating matches

Incorrect Match Pairings

Symptoms:

  • Wrong teams matched together
  • Matches not following format
  • Duplicate or missing matches

Solutions:

  • Verify stage format is correct
  • Check team registration is complete
  • Review stage configuration
  • Regenerate matches if needed
  • Verify team count matches format requirements

Match Schedule Issues

Symptoms:

  • Matches not scheduled correctly
  • Wrong dates/times assigned
  • Scheduling conflicts

Solutions:

  • Review stage scheduling settings
  • Check default day of play
  • Verify match times are set
  • Adjust schedule manually if needed
  • Check timezone settings

Game Import Issues

Games Not Importing

Symptoms:

  • Import button not working
  • Error during import
  • Game data not loading

Solutions:

  • Verify Riot Game ID is correct
  • Check region selection matches game region
  • Ensure game has completed (not in progress)
  • Verify Riot API is accessible
  • Check tournament code matches
  • Try importing again

Incorrect Game Data

Symptoms:

  • Wrong statistics imported
  • Missing player data
  • Incorrect match results

Solutions:

  • Verify correct Riot Game ID used
  • Check game data in Riot system
  • Re-import game if needed
  • Verify region is correct
  • Check for data sync issues

Tournament Code Issues

Symptoms:

  • Tournament codes not generating
  • Codes not working in-game
  • Code errors

Solutions:

  • Verify Riot integration is configured
  • Check provider and tournament IDs
  • Ensure Riot API access is valid
  • Verify region settings
  • Regenerate codes if needed

Status and State Issues

Tournament Not Starting

Symptoms:

  • Tournament stuck in "Open" status
  • Not transitioning to "In Progress"
  • Start date passed but not started

Solutions:

  • Check start date is correct
  • Verify start date has passed
  • Manually start tournament if needed
  • Check for blocking issues
  • Verify tournament settings

Status Not Updating

Symptoms:

  • Status not changing as expected
  • Stuck in current status
  • Automatic transitions not working

Solutions:

  • Refresh the page
  • Check date settings
  • Manually update status if needed
  • Verify automatic transitions enabled
  • Check for system issues

Tournament Not Completing

Symptoms:

  • Tournament not moving to "Completed"
  • End date passed but still active
  • Matches complete but tournament not finished

Solutions:

  • Verify all matches are completed
  • Check end date is correct
  • Manually complete tournament if needed
  • Verify match completion status
  • Check for pending matches

Team Management Issues

Teams Not Appearing

Symptoms:

  • Registered teams not showing
  • Team list empty
  • Teams missing from tournament

Solutions:

  • Verify teams registered successfully
  • Check registration status
  • Ensure teams are approved (if approval required)
  • Refresh the page
  • Check team filters

Team Roster Issues

Symptoms:

  • Incomplete rosters
  • Missing players
  • Roster not updating

Solutions:

  • Contact teams to complete rosters
  • Verify players have linked accounts
  • Check rank requirements are met
  • Allow time for roster completion
  • Manually update if needed

Team Approval Issues

Symptoms:

  • Cannot approve teams
  • Approval not working
  • Teams stuck in pending

Solutions:

  • Verify you have approval permissions
  • Check registration is still open
  • Ensure team limit not reached
  • Review team requirements
  • Try approving again

Performance Issues

Slow Loading

Symptoms:

  • Pages loading slowly
  • Tournament data slow to load
  • Timeouts or delays

Solutions:

  • Check internet connection
  • Clear browser cache
  • Reduce data being loaded
  • Check for large number of matches/teams
  • Contact support if persistent

Data Not Refreshing

Symptoms:

  • Old data showing
  • Updates not appearing
  • Stale information

Solutions:

  • Refresh the page
  • Clear browser cache
  • Check for caching issues
  • Verify data was saved
  • Force refresh (Ctrl+F5)

General Troubleshooting Steps

Basic Steps

  1. Refresh Page: Often fixes display issues
  2. Clear Cache: Resolves stale data problems
  3. Check Permissions: Verify you have required access
  4. Review Settings: Check relevant settings
  5. Verify Data: Ensure data is correct and complete

Advanced Steps

  1. Check Logs: Review error logs if available
  2. Test in Different Browser: Rule out browser issues
  3. Verify Integration: Check external integrations (Riot API)
  4. Contact Support: Reach out if issue persists
  5. Document Issue: Keep notes for support

Getting Help

When to Contact Support

Contact support if:

  • Issue persists after troubleshooting
  • Error messages are unclear
  • Data appears corrupted
  • System behavior is unexpected
  • Integration issues occur

Information to Provide

When contacting support, provide:

  • Description: Clear description of issue
  • Steps to Reproduce: How to recreate the issue
  • Expected Behavior: What should happen
  • Actual Behavior: What actually happens
  • Screenshots: Visual evidence if applicable
  • Error Messages: Any error messages received

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Tags:tournament-managementtroubleshootingissuessolutions

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