Common Issues

Solutions to common issues you may encounter while using the platform.

Access Issues

"Cannot access feature"

Problem: Cannot access a feature you should have access to

Solutions:

• Check your user role
• Verify permissions
• Refresh the page
• Log out and log back in
• Contact admin if needed

"Permission denied"

Problem: Getting permission denied errors

Solutions:

• Verify you have correct role
• Check host assignments
• Verify feature permissions
• Contact admin for access
• Check role settings

Tournament Issues

"Cannot create tournament"

Problem: Unable to create new tournament

Solutions:

• Verify you have host access
• Check host settings
• Verify required fields filled
• Check for validation errors
• Try again

"Tournament not displaying"

Problem: Tournament not showing in list

Solutions:

• Check filters
• Verify tournament status
• Refresh the page
• Check host assignment
• Verify permissions

Match Issues

"Cannot create match"

Problem: Unable to create match

Solutions:

• Verify tournament exists
• Check stage configuration
• Verify teams are registered
• Check match requirements
• Try again

"Match not updating"

Problem: Match not updating with results

Solutions:

• Refresh the page
• Check game import status
• Verify results entered
• Check match status
• Re-import games if needed

Game Import Issues

"Game import failed"

Problem: Game import not working

Solutions:

• Check Riot API access
• Verify game ID is correct
• Check region is correct
• Verify game exists
• Try manual import

"Games not importing automatically"

Problem: Automatic import not working

Solutions:

• Check callback configuration
• Verify tournament codes
• Check API status
• Review import logs
• Try manual import

Team Issues

"Cannot register team"

Problem: Unable to register team for tournament

Solutions:

• Check registration is open
• Verify team meets requirements
• Check rank requirements
• Verify roster is complete
• Check registration deadline

"Team not showing"

Problem: Team not appearing in list

Solutions:

• Check filters
• Verify team status
• Refresh the page
• Check host assignment
• Verify permissions

Related Articles

• Troubleshooting Overview
• FAQ
• Game Import Issues
• Tournament Code Issues