Game Import Issues

Troubleshoot game import problems and find solutions.

Common Import Issues

"Game import failed"

Problem: Game import not working

Solutions:

• Check Riot API access
• Verify game ID is correct
• Check region matches game region
• Verify game exists in Riot system
• Check API rate limits
• Try manual import again

"Cannot find game"

Problem: Game not found when importing

Solutions:

• Verify game ID is correct
• Check region is correct
• Verify game exists
• Check game is accessible
• Try different import method
• Contact support if persistent

"Import incomplete"

Problem: Imported data is incomplete

Solutions:

• Check Riot API response
• Verify game is complete
• Check API access
• Re-import game
• Review imported data
• Contact support if needed

Automatic Import Issues

"Games not importing automatically"

Problem: Automatic import not working

Solutions:

• Check callback configuration
• Verify tournament codes are used
• Check API status
• Review callback logs
• Verify webhook is configured
• Test callback endpoint

"Callback not received"

Problem: Riot callbacks not being received

Solutions:

• Verify callback URL is correct
• Check URL is publicly accessible
• Verify HTTPS is used (production)
• Check server logs
• Test callback endpoint
• Verify Riot configuration

Manual Import Issues

"Manual import not working"

Problem: Cannot import games manually

Solutions:

• Verify you have permissions
• Check game ID format
• Verify region is correct
• Check API access
• Review error messages
• Try again

"Wrong game imported"

Problem: Imported wrong game

Solutions:

• Verify game ID before importing
• Check game details match
• Delete incorrect import
• Re-import correct game
• Verify game data

Data Issues

"Statistics missing"

Problem: Player statistics not showing

Solutions:

• Check game was fully imported
• Verify player data exists
• Check statistics calculation
• Re-import game if needed
• Review game data

"Results incorrect"

Problem: Match results are wrong

Solutions:

• Verify game data is correct
• Check game import
• Review match results
• Re-import game if needed
• Fix results manually if needed

Best Practices

Prevention

• Verify Game ID: Always verify game ID
• Check Region: Ensure region is correct
• Test Import: Test import before relying on it
• Monitor Imports: Monitor import status

Resolution

• Check Logs: Review import logs
• Verify Data: Verify imported data
• Re-import: Re-import if needed
• Contact Support: Contact support if persistent

Related Articles

• Importing Games
• Common Issues
• Riot API Setup
• Game Data Import