Permission Issues

Troubleshoot permission and access problems.

Access Issues

"Cannot access feature"

Problem: Cannot access a feature you should have access to

Solutions:

• Check your user role
• Verify permissions for your role
• Check host assignments
• Refresh the page
• Log out and log back in
• Clear browser cache
• Contact admin if needed

"Permission denied"

Problem: Getting permission denied errors

Solutions:

• Verify you have correct role
• Check host-specific role assignments
• Verify feature permissions
• Check if feature requires specific role
• Contact admin for access
• Review role settings

Role Issues

"Wrong role assigned"

Problem: Have wrong role or missing permissions

Solutions:

• Check your current role
• Verify role is correct
• Contact admin to update role
• Check host assignments
• Review role permissions
• Request role change if needed

"Role not working"

Problem: Role not granting expected permissions

Solutions:

• Verify role is saved
• Check role permissions
• Refresh the page
• Log out and log back in
• Check host assignments
• Contact admin if needed

Host Assignment Issues

"Cannot access host"

Problem: Cannot access host you should have access to

Solutions:

• Check host assignments
• Verify host-specific role
• Check global role
• Verify host exists
• Contact admin if needed
• Review assignment settings

"Host assignment missing"

Problem: Missing host assignment

Solutions:

• Check if assignment exists
• Verify assignment is active
• Contact admin to add assignment
• Review assignment settings
• Check assignment permissions

Feature-Specific Issues

"Cannot create tournament"

Problem: Cannot create tournament

Solutions:

• Verify you have host access
• Check host admin permissions
• Verify host settings
• Check tournament creation permissions
• Contact admin if needed

"Cannot manage matches"

Problem: Cannot manage matches

Solutions:

• Check staff or admin role
• Verify match management permissions
• Check host assignments
• Verify tournament access
• Contact admin if needed

Best Practices

Permission Management

• Know Your Role: Understand your role
• Request Access: Request access when needed
• Check Permissions: Check permissions before actions
• Contact Admin: Contact admin for role changes

Troubleshooting

• Check Role: Always check your role first
• Verify Permissions: Verify permissions for your role
• Refresh: Try refreshing the page
• Contact Support: Contact support if issues persist

Related Articles

• User Roles
• User Permissions
• Common Issues
• Managing Users